Cases3303382/2024

Claimant v DHL Services Limited

19 December 2025Before Employment Judge S. MatthewsWatfordin person

Outcome

Claimant fails

Individual claims

Unfair Dismissalfailed

The tribunal found that the principal reason for dismissal was the claimant's misconduct on 23 October 2023 by breaching health and safety procedures when he climbed on a trailer using an operational forklift truck. Darren Franklin genuinely believed the claimant had committed misconduct and had reasonable grounds for that belief. The dismissal was within the range of reasonable responses because the claimant committed a breach of health and safety which could potentially have been very serious, and he did not accept the seriousness of his conduct. The disciplinary process was thorough, fair, and conducted by independent decision-makers.

Automatic Unfair Dismissalfailed

The claimant argued he was dismissed for taking steps to protect himself or others from serious and imminent danger under s.100(1)(e) ERA 1996. The tribunal did not find it credible that the claimant believed there was serious and imminent danger of paint or chemicals spilling from the containers. Even if he did believe this, the tribunal decided that was not a reasonable belief as the CCTV showed the containers contained rugs and curtain poles. The risk he took in standing near the forklift was greater than any risk of spillage.

Direct Discrimination(disability)failed

The claimant alleged he was dismissed and treated less favourably because of his disability (spinal fusion, left ankle weakness, and neck pain). The tribunal found the claimant did not prove facts from which it could conclude he was dismissed because of disability. The alleged meeting in April 2023 did not persuade the tribunal that dismissal was pre-determined or disability-related. The claimant did not show his conduct on 23 October 2023 was affected by sleep problems caused by disability-related pain. The respondent proved the dismissal was in no sense whatsoever because the claimant was disabled; it was due to his potentially dangerous conduct and failure to appreciate its seriousness.

Direct Discrimination(disability)failed

The claimant alleged unfavourable treatment arising from disability: (1) criticism for leaving his back brace in a cab on 10 July 2023, and (2) dismissal on 14 December 2023. The tribunal found that requiring the claimant to take his belongings (including back brace) with him was not unfavourable treatment but a reasonable and proportionate means of achieving the legitimate aim of ensuring flexibility in vehicle use. The claimant did not prove a link between his disability and the dismissal. The reason for dismissal was his potentially dangerous conduct, not anything arising from his disability.

Failure to Make Reasonable Adjustments(disability)failed

The claimant argued the respondent should have: (1) ensured he always had a trailer with a loaded box only (no curtain side work), and (2) allowed him to use the same truck each day. The tribunal concluded that allocating the same truck every day was not reasonable because the back brace was not very heavy and the respondent needed flexibility in allocating trucks (it was rare for drivers to use different vehicles anyway). The adjustment already in place (colleagues helping pull back curtains when allocated a curtain sided trailer) effectively alleviated the disadvantage. Therefore, no further adjustments were reasonable.

Unlawful Deduction from Wagesfailed

The claimant claimed he was owed 1-2 days holiday pay at termination. His contract provided that holiday pay for leavers during the holiday year would be calculated on the basis of statutory entitlement (28 days). The respondent calculated entitlement on 29 days to account for the King's Coronation bank holiday. The tribunal found the contractual terms prevailed and permitted calculation based on statutory entitlement, so there was no unlawful deduction of wages.

Facts

The claimant, an HGV driver employed by DHL since 2014, was dismissed for gross misconduct after CCTV showed him climbing onto a trailer using an operational forklift truck on 23 October 2023, in breach of health and safety procedures. He claimed he acted to prevent paint spillage from containers, but the CCTV showed they contained rugs and curtain poles. The claimant had disabilities (spinal fusion, left ankle weakness, neck pain) and had been a union health and safety representative. He argued the dismissal was disability-related and that the respondent failed to make reasonable adjustments regarding vehicle allocation and trailer types.

Decision

The tribunal dismissed all claims. The dismissal was fair: the respondent genuinely believed the claimant committed serious misconduct (standing on/near an operating forklift), had reasonable grounds for that belief after a thorough investigation, and dismissal was within the range of reasonable responses. The claimant's disability played no part in the dismissal. The respondent had made adequate adjustments (colleagues helped with curtains), and further adjustments (dedicated truck/box trailers only) were not reasonable. The holiday pay claim failed as the contract permitted calculation based on statutory entitlement.

Practical note

A health and safety breach involving an operational forklift can justify dismissal even for a long-serving disabled employee and union safety representative, provided the employer conducts a thorough, fair investigation and the employee's lack of insight into the seriousness of their conduct demonstrates future risk.

Legal authorities cited

BHS v Burchell [1978] IRLR 379Philander v Leonard Cheshire Disability EAT 0275/17Oudahar v Esporta Group Limited [2011] ICR 1406Rodgers v Leeds Laser Cutting Limited [2023] ICR 356Shamoon v Chief Constable of the Royal Ulster Constabulary [2003] ICR 337Project Management Institute v Latif [2007] IRLR 579Matuszowicz v Kingston Upon Hull City Council [2009] ICR 1170Abertawe Bro Morgannwg University Local Health Board v Morgan [2018] ICR 1194Agarwal v Cardiff University [2018] EWCA Civ 2084City and County of Swansea v Gayle UKEAT/0501/12/RNPolkey v A E Dayton Services Ltd [1988] ICR 142Sainsbury's Supermarkets Ltd v Hitt [2003] ICR 111

Statutes

EqA 2010 s.20EqA 2010 s.21EqA 2010 s.123EqA 2010 s.136ECHR Article 8Working Time Regulations 1998 reg.13ERA 1996 s.94ERA 1996 s.98ERA 1996 s.100ERA 1996 s.13

Case details

Case number
3303382/2024
Decision date
19 December 2025
Hearing type
full merits
Hearing days
4
Classification
contested

Respondent

Sector
logistics
Represented
Yes
Rep type
barrister

Employment details

Role
HGV driver
Service
9 years

Claimant representation

Represented
No