Claimant v Marks and Spencer PLC
Outcome
Individual claims
The Tribunal found no arguable detriment in most allegations. Where detriment was arguably established, there was no sustainable basis for alleging the treatment was because of race. The evidence did not support a theory of discrimination and in some respects the Claimant's own case argued against it. No prima facie case of discrimination was made out.
Specific allegations including exclusion from social events, denial of promotion opportunities, pay complaints, furlough decisions, redundancy selection, and grievance handling all failed. The Tribunal found either no detriment or no causal link to race. The redundancy selection placed both black PAs below white colleagues, but this was fully explained by the legitimate scoring process with no evidence of manipulation on racial grounds.
The Tribunal found redundancy was the true reason for dismissal. The Claimant's RLB PA grade was deleted, creating a genuine redundancy situation. The Respondent acted reasonably in treating redundancy as sufficient reason for dismissal. The selection process was fair: appropriate pool, genuine three-stage consultation, reasonable selection criteria fairly applied. Dismissal was within the band of reasonable responses.
The Tribunal was satisfied it was much more likely than not that the Claimant was not underpaid as alleged. Contemporary documentation was consistent with the Respondent's case and none corroborated the Claimant's. The Tribunal found it entirely implausible that a 10% underpayment would have gone unnoticed for three years.
The claim for unpaid wages was also put as breach of contract. The Tribunal treated it as falling under the Tribunal's contractual jurisdiction but it failed on merits for the same reasons as the unlawful deduction claim: no evidence of actual underpayment between 2014-2017.
Facts
Miss Royer, a black Personal Assistant employed by Marks & Spencer for over nine years, was dismissed on 28 October 2023 for redundancy when her RLB PA grade was deleted and replaced by two RLC posts. She brought numerous complaints of race discrimination spanning her employment, alleging exclusion from social events, denial of promotion and development opportunities, pay inequality, unfair furlough, and discriminatory redundancy selection. She also claimed unfair dismissal and unpaid wages from 2014-2017. The redundancy selection process involved interviews assessing eight attributes; she scored 33 out of 80, placing fifth out of six candidates. Both black PAs were selected for redundancy while three white PAs were promoted.
Decision
The Tribunal dismissed all claims. Most race discrimination allegations failed because they did not constitute detriments, and none showed any causal link to race. The redundancy outcome was fully explained by legitimate scoring with no evidence of racial manipulation. The unfair dismissal claim failed because redundancy was the genuine reason and the process was fair and reasonable. The wages claim failed because the Tribunal found no credible evidence of underpayment. Most discrimination claims were also out of time.
Practical note
Multiple discrimination allegations spanning years of employment will fail where there is no coherent evidential thread connecting alleged detriments to the protected characteristic, and where the employer can point to legitimate, non-discriminatory explanations supported by contemporaneous documentation and consistent witness evidence.
Legal authorities cited
Statutes
Case details
- Case number
- 2202003/2024
- Decision date
- 13 December 2025
- Hearing type
- full merits
- Hearing days
- 6
- Classification
- contested
Respondent
- Sector
- retail
- Represented
- Yes
- Rep type
- barrister
Employment details
- Role
- Personal Assistant (PA)
- Salary band
- £40,000–£50,000
- Service
- 9 years
Claimant representation
- Represented
- No