Claimant v Simply Care UK Limited
Outcome
Individual claims
The tribunal found the dismissal procedurally unfair. Although the respondent had genuine belief and reasonable grounds for believing the claimant was on unauthorised absence and failed to communicate, the respondent failed to follow the ACAS code by not inviting the claimant to an investigatory or disciplinary meeting before dismissal, and did not provide an effective right of appeal. The grievance process did not cure these defects as it was conducted by the same person who made the dismissal decision.
The tribunal found no facts from which it could infer that age was a reason for dismissal. The reason for dismissal was unauthorised absence and failure to communicate, which had no connection to the claimant's age. A hypothetical comparator of any age in the same circumstances would have been treated the same way.
The tribunal found no facts from which it could infer that race was a reason for dismissal. The reason for dismissal was the claimant's unauthorised absence and failure to communicate, not her Black Caribbean ethnicity. A hypothetical white comparator in the same circumstances would have been treated identically.
The tribunal accepted the claimant had type 2 diabetes which amounted to a disability and that the respondent knew this. However, there were no facts from which the tribunal could infer that disability was a reason for dismissal. A hypothetical comparator without diabetes who was on unauthorised absence and failed to communicate would also have been dismissed.
The tribunal found that being replaced with a younger member of staff after dismissal was not due to the claimant's age. The reason for recruitment was to ensure continuity of care and maintain the rota. A hypothetical comparator of any age in the same circumstances would also have been replaced.
There was no evidence to suggest that the decision to hire a younger replacement was related to the claimant's race. A hypothetical white comparator who was dismissed would also have been replaced with a younger member of staff.
The tribunal saw no evidence to support that the claimant's disability had anything to do with the choice of who replaced her. The allegation was not supported and dismissed.
Facts
The claimant worked as a registered nurse on a zero-hours basis for the respondent care home from September 2021. In March 2023, she left the UK for personal reasons, telling the employer she would be away for about 2 months. The respondent tried to contact her in April and June 2023 but received no reply (sent to UK phone while she was abroad). In October 2023, without any prior meeting or process, the respondent dismissed her by letter for unauthorised absence and failure to keep them informed. The claimant only learned of the dismissal when she returned to the UK in November 2023.
Decision
The tribunal found the unfair dismissal claim succeeded because, although the respondent had a genuine belief on reasonable grounds that the claimant was on unauthorised absence and failed to communicate, they failed to follow proper procedure by not inviting her to a disciplinary meeting before dismissal or providing an effective appeal. All discrimination claims (age, race, disability) failed as there was no evidence linking the dismissal or the hiring of a replacement to any protected characteristic.
Practical note
Even where an employer has genuine and reasonable grounds for dismissal, failing to follow basic ACAS disciplinary procedure (investigation meeting, right to respond, effective appeal) will render the dismissal unfair, regardless of the strength of the substantive case.
Legal authorities cited
Statutes
Case details
- Case number
- 3303479/2024
- Decision date
- 25 November 2025
- Hearing type
- full merits
- Hearing days
- 3
- Classification
- contested
Respondent
- Sector
- healthcare
- Represented
- Yes
- Rep type
- barrister
Employment details
- Role
- registered nurse
- Service
- 2 years
Claimant representation
- Represented
- Yes
- Rep type
- barrister