Claimant v H.H. Saudi Research and Marketing (UK) Limited
Outcome
Individual claims
The tribunal found the respondent applied a PCP requiring all employees to work full-time from the office from 15 February 2022. This put the claimant, who has Crohn's disease and was at higher risk from COVID-19, at a particular disadvantage by increasing his risk of infection and making it harder to manage his symptoms. The respondent failed to justify this PCP as a proportionate means of achieving a legitimate aim.
The tribunal found the PCP of requiring full-time office attendance put the claimant at substantial disadvantage related to COVID-19 risk and management of his Crohn's disease symptoms. The respondent knew or ought to have known of these disadvantages. The respondent failed to make any adjustment for approximately 16 months until 8 December 2023, despite the claimant requesting flexible working in June 2022. Allowing the claimant to work from home would have been a reasonable adjustment that the respondent failed to implement.
The claimant alleged victimisation in respect of a delay in responding to a loan request and restricted access to ERP accounting software. The tribunal found the delay was an oversight, not deliberate victimisation. Regarding ERP access, the tribunal accepted the respondent's explanation that access levels were allocated by Mr Elshaer based on operational factors, not because of protected acts. The claimant failed to establish a connection between protected acts and the decisions complained of, and suffered no actual detriment as he continued to use the existing Sage system.
Facts
The claimant, who has Crohn's disease, worked for the respondent from March 2014. During COVID-19 he worked successfully from home with minimal sickness absence. In January 2022 the respondent required all staff to return to the office by 15 February 2022. The claimant requested to continue working from home due to his high-risk status for COVID-19. He submitted a formal flexible working request in June 2022 seeking to work from home 3 days per week. The respondent failed to engage with this request for 16 months, eventually refusing it in October 2023. The claimant brought claims of indirect discrimination, failure to make reasonable adjustments, and victimisation.
Decision
The tribunal upheld the claims of indirect discrimination and failure to make reasonable adjustments. The respondent applied a PCP requiring full-time office attendance which put the claimant at a disadvantage due to his disability and COVID-19 risk. The respondent failed to make reasonable adjustments for 16 months despite being aware of the claimant's needs. The victimisation claims failed as the tribunal found no causal link between protected acts and the alleged detriments. This was a liability-only hearing.
Practical note
Employers must act promptly when disabled employees request adjustments, especially where occupational health reports and medical evidence clearly identify disadvantages — a 16-month delay without engagement constitutes a failure to make reasonable adjustments and may amount to indirect discrimination.
Legal authorities cited
Statutes
Case details
- Case number
- 2216635/2023
- Decision date
- 6 November 2025
- Hearing type
- full merits
- Hearing days
- 7
- Classification
- contested
Respondent
- Sector
- media
- Represented
- Yes
- Rep type
- barrister
Employment details
- Role
- Account Supervisor
Claimant representation
- Represented
- Yes
- Rep type
- barrister