Claimant v WM Morrison Supermarkets Limited
Outcome
Individual claims
The tribunal found the principal reason for dismissal was 'some other substantial reason' (high level of absences at 57.63% exceeding the 3% trigger). The respondent acted reasonably and within the band of reasonable responses. The respondent followed the Attendance Management Policy over a lengthy period, issued multiple warnings, made adjustments requested by the claimant, and at dismissal there was no realistic prospect of substantial improvement in attendance. Even the failure to consider disability status did not render the dismissal unfair given all adjustments offered.
The tribunal found the dismissal was unfavourable treatment because of something arising in consequence of disability (sickness absence and need to take medication). However, the respondent showed the treatment was a proportionate means of achieving a legitimate aim: the AMP was in place for business efficiency and reliable attendance. Given the claimant's 57.63% absence rate, the respondent's conclusion to dismiss was appropriate and reasonably necessary. The respondent had already applied a gamut of measures short of dismissal.
Direct disability discrimination was listed in the issues but does not appear to have been pursued or determined by the tribunal in the substantive findings.
The tribunal found the PCP (the 3% absence trigger requiring a certain level of attendance) did put disabled people and the claimant at a disadvantage compared with non-disabled employees. However, the respondent showed the PCP was a proportionate means of achieving a legitimate aim: the AMP was reasonably necessary for business purposes, and there was a discretionary element in its application which mitigated a mechanistic approach.
The tribunal found that the respondent made numerous adjustments including no heavy lifting, no fast walking, allowing breaks for medication (one hour lunch and two 15-minute breaks), not requiring overtime, suggesting department change and shift-swapping. The PCP relied upon by the claimant was inconsistent with the evidence: the claimant was given one and a half hours break split appropriately, not one hour. The adjustments made were reasonable and appropriate.
The claim relating to an incident on or about 1 June 2023 (Richard/Joanna saying the claimant should not take a pill in front of customers) was struck out as out of time. The tribunal refused to extend time on a just and equitable basis due to considerable delay, no explanation from the claimant, and balance of prejudice favouring the respondent.
The respondent admitted failure to pay notice pay of £1,324.13. The claimant accepted the calculation. The respondent stated the money had not been paid as the claimant had not provided banking details. The tribunal did not formally resolve this, but the respondent's admission stands.
Facts
The claimant worked as a customer assistant at Morrisons from November 2018 until dismissal in January 2024. She had a history of short-term absences from 2019 onwards and received multiple warnings under the Attendance Management Policy. From February 2023, she was diagnosed with anxiety disorder and high blood pressure, leading to substantial absences. By January 2024, her absence rate had reached 57.63% over 12 months, far exceeding the company's 3% trigger. Despite various adjustments made by the respondent, the claimant was dismissed following absence review meetings where she could give no assurance of future improvement.
Decision
The tribunal found the claimant was disabled by reason of anxiety and high blood pressure from at least February 2023. However, all her claims failed. The dismissal was fair under s.98 ERA: the respondent followed procedure, issued warnings, made adjustments, and dismissal was within the band of reasonable responses given the 57.63% absence rate and no prospect of improvement. The discrimination claims also failed because the respondent's treatment was a proportionate means of achieving the legitimate aim of reliable attendance, and reasonable adjustments had already been made.
Practical note
Even where an employer does not expressly recognise disability status, a dismissal for persistent absence can be both fair and non-discriminatory if the employer follows procedure, makes appropriate adjustments when requested, and dismissal is objectively proportionate given the absence level and lack of prospect of improvement.
Award breakdown
Adjustments
The tribunal stated in the alternative that had the dismissal been found unfair, it would have concluded that the respondent would have offered the same adjustments and would have made a nil award under Polkey principles.
Legal authorities cited
Statutes
Case details
- Case number
- 3303147/2024
- Decision date
- 6 October 2025
- Hearing type
- full merits
- Hearing days
- 4
- Classification
- contested
Respondent
- Sector
- retail
- Represented
- Yes
- Rep type
- barrister
Employment details
- Role
- Customer Assistant Checkouts
- Service
- 5 years
Claimant representation
- Represented
- No