Claimant v Customer Care Company Ltd
Outcome
Individual claims
The respondent failed to present a valid response on time. The tribunal determined under rule 21 that the respondent had made unauthorised deductions from the claimant's wages and ordered payment of the unpaid amount.
The respondent failed to present a valid response on time. The tribunal determined under rule 21 that the claimant was dismissed by reason of redundancy and was entitled to a statutory redundancy payment.
Facts
The claimant filed a claim in the Manchester Employment Tribunal on 7 July 2025. The respondent company failed to present a valid response within the time limit. The claim concerned unauthorised deductions from wages totalling £2,083.33 gross and a redundancy payment of £961.54 following dismissal by reason of redundancy.
Decision
Employment Judge Cookson determined the claims on the papers under rule 21 and rule 22 of the Employment Tribunals Rules of Procedure. The tribunal found in favour of the claimant on both claims and ordered the respondent to pay a total of £3,044.87, comprising unpaid wages and statutory redundancy payment.
Practical note
Where a respondent fails to enter a response, tribunals can make a default judgment on the papers under rule 21, deciding claims in the claimant's favour without a hearing.
Award breakdown
Legal authorities cited
Statutes
Case details
- Case number
- 6025336/2025
- Decision date
- 6 October 2025
- Hearing type
- rule 21
- Hearing days
- —
- Classification
- default
Respondent
- Sector
- professional services
- Represented
- No
Claimant representation
- Represented
- No