Claimant v Norfolk Fire and Rescue Service / Norfolk County Council
Outcome
Individual claims
The tribunal found the claimant was unfairly dismissed on procedural grounds. There were numerous procedural failings including: failure to interview key witnesses, failure to obtain full video footage, failure to obtain medical evidence about PTSD as a contributory factor, inappropriate instruction from senior management restricting the investigation, and failure to put dishonesty charge expressly to the claimant. The cumulative effect of these failings meant the procedure was outside the band of reasonable responses.
The tribunal found on the balance of probabilities that the claimant did grab Mr Evans' phone and throw it away. This conduct was gross misconduct justifying summary dismissal. The respondent was therefore entitled to dismiss without notice, and the claim for notice pay failed.
The tribunal was not persuaded that the claimant's conduct in grabbing and throwing away the phone was something arising in consequence of his PTSD. The medical evidence and the claimant's own evidence in cross-examination did not establish the necessary causal link. The claimant stated 'anyone would react' in the same way to protect themselves, suggesting his reaction was not specifically linked to his PTSD.
The claim was dismissed as out of time. The tribunal found the respondent should have implemented conflict management training by late 2022, but the claim was not presented until February 2024. This was significantly out of time and the tribunal declined to exercise discretion to extend time on just and equitable grounds, as the claimant provided no adequate reason for the delay.
Facts
The claimant was a station manager with over 32 years' service who had PTSD. On 14 June 2023, he attended a heathland fire where he encountered a known challenging social media 'auditor' using a mobility scooter. When the auditor refused to move and became aggressive, thrusting an object toward the claimant's face, the claimant grabbed it (the auditor's phone) and threw it into undergrowth. The incident was captured on dashcam footage and posted online, causing reputational damage. The claimant was dismissed for gross misconduct after a disciplinary investigation and hearing.
Decision
The tribunal found the unfair dismissal claim succeeded on procedural grounds due to cumulative failures including inadequate investigation, failure to obtain medical evidence about PTSD, and failure to put dishonesty charge to the claimant. The breach of contract claim failed as the conduct amounted to gross misconduct. The discrimination claims failed: the section 15 claim because the necessary causal link to PTSD was not established, and the reasonable adjustments claim was dismissed as significantly out of time.
Practical note
Even where conduct amounts to gross misconduct justifying summary dismissal, an employer conducting a potentially career-ending disciplinary process must ensure procedural rigour: cumulative procedural failings can render a dismissal unfair even where the substantive reason for dismissal is sound.
Legal authorities cited
Statutes
Case details
- Case number
- 3301452/2024
- Decision date
- 23 September 2025
- Hearing type
- full merits
- Hearing days
- 5
- Classification
- contested
Respondent
- Sector
- public sector
- Represented
- Yes
- Rep type
- barrister
Employment details
- Role
- Station Manager
- Service
- 32 years
Claimant representation
- Represented
- No