Claimant v Greene King Retail Services Limited
Outcome
Individual claims
The tribunal found that the respondent failed to make reasonable adjustments for the claimant's disability. The claim was well-founded and succeeded unanimously.
The tribunal found the complaint of unauthorised deductions from wages was not well-founded and dismissed this claim.
The tribunal found the complaint in respect of holiday pay was not well-founded and dismissed this claim.
Facts
Mr Moore brought claims against Greene King Retail Services Limited for failure to make reasonable adjustments for his disability, unauthorised deductions from wages, and holiday pay. The case was heard over four days in September 2025 at Bury St Edmunds. Mr Moore represented himself with assistance from his wife, while the respondent was represented by counsel.
Decision
The tribunal unanimously found the disability discrimination claim succeeded, awarding compensation for past financial losses of £9,577.04 and injury to feelings of £12,000, with interest totaling £2,428.59. The claims for unauthorised deductions from wages and holiday pay were dismissed as not well-founded.
Practical note
Employers in the hospitality sector must ensure they make reasonable adjustments for disabled employees, as failure to do so can result in substantial awards even for unrepresented claimants.
Award breakdown
Vento band: lower
Legal authorities cited
Statutes
Case details
- Case number
- 3313783/2023
- Decision date
- 12 September 2025
- Hearing type
- full merits
- Hearing days
- 4
- Classification
- contested
Respondent
- Sector
- hospitality
- Represented
- Yes
- Rep type
- barrister
Claimant representation
- Represented
- No