Claimant v Guildowns Group Practice
Outcome
Individual claims
The claimant did not make any qualifying disclosures within s.43B ERA. The communications relied on did not contain sufficient detail and specificity to amount to a disclosure of information that tends to show the alleged wrongdoing. The tribunal found it was not reasonable for the claimant to believe that what she communicated disclosed wrongdoing concerning PCN finances or payroll irregularities.
The tribunal found the claimant did not make protected disclosures. Her communications about alleged misapplication of PCN monies and payroll irregularities lacked the factual specificity required and were largely based on misunderstandings. The claimant could not reasonably believe they tended to show breach of legal obligations, and many assertions were objectively incorrect.
As the claimant did not make any protected disclosures, the claim of detriment on grounds of protected disclosures could not succeed.
The tribunal found the respondent breached the implied term of mutual trust and confidence through a series of acts: failing to support the claimant adequately in her management role, not providing clear outcomes to her concerns about overtime and financial irregularities, accepting untested complaints from Mrs Walker without investigation, undermining the claimant's authority, and proposing a reorganisation that would dilute her role. These acts, viewed cumulatively, were likely to seriously damage trust and confidence and the respondent had no reasonable and proper cause for them.
The respondent did not put forward any potentially fair reason for dismissal. The tribunal found that the dismissal resulting from the constructive dismissal was unfair in all the circumstances, particularly given the respondent's failure to investigate fairly and their one-sided acceptance of complaints against the claimant.
Facts
The claimant was Business Manager for a GP practice from February 2017. Relationship with the Finance/HR Manager (Mrs Walker) deteriorated from late 2021 onwards over disputes about pay rises for care coordinators, study leave applications, overtime claims and alleged financial irregularities concerning PCN (Primary Care Network) funding. The claimant raised concerns about Mrs Walker's conduct including alleged unauthorised overtime and possible misapplication of PCN funds. Mrs Walker complained informally to partners that she felt bullied. The respondent attempted mediation but ultimately proposed a management restructure removing Mrs Walker from the claimant's line management. The claimant resigned on 18 May 2022.
Decision
The tribunal found the claimant was constructively and unfairly dismissed. The respondent breached the implied term of trust and confidence by failing to support the claimant in her management role, not investigating her concerns properly, accepting untested complaints from Mrs Walker, and proposing a reorganisation that undermined her authority without reasonable cause. However, the whistleblowing and automatic unfair dismissal claims failed because the claimant's disclosures lacked sufficient specificity and were not reasonably believed to show legal breaches. Remedy to be determined at a further hearing.
Practical note
Employers must not undermine a manager's authority by accepting untested complaints from their subordinate without proper investigation, even when trying to retain both employees — this can amount to a repudiatory breach of the implied term of trust and confidence.
Legal authorities cited
Statutes
Case details
- Case number
- 3314998/2022
- Decision date
- 2 September 2025
- Hearing type
- full merits
- Hearing days
- 4
- Classification
- contested
Respondent
- Sector
- healthcare
- Represented
- Yes
- Rep type
- lay rep
Employment details
- Role
- Business Manager
- Service
- 5 years
Claimant representation
- Represented
- Yes
- Rep type
- lay rep