Claimant v Threesixty Services LLP
Outcome
Individual claims
Tribunal found that the PCPs identified were either not applied to the claimant or did not place the claimant at a substantial disadvantage. In particular, the Targets PCP was found to have been applied but did not disadvantage the claimant given the respondent's flexible approach and lack of undue pressure. Other PCPs were found not to be applied or not to cause disadvantage.
Tribunal found the treatment complained of (e.g. KB's management style, feedback, appraisal process, workload discussions) was not unfavourable treatment arising from disability but appropriate management. The claimant's perception of hostility and negativity was not supported by contemporaneous evidence. No causal link established between disability-related 'somethings' and the alleged unfavourable treatment.
Tribunal found the respondent did not fail in its duty. From mid-May 2022 the respondent was aware the claimant might be at a disadvantage and took genuine steps to support the claimant, including workload adjustments, exploratory meetings, offers of different roles, and grievance support. The respondent was navigating a complex situation and no straightforward adjustment could be identified. By the time adjustments such as a changed role or return-to-work support could be implemented, the claimant was unfit to return.
The protected act was the claimant's assertion of disability discrimination in the grievance meeting on 19 August 2022. The alleged detriments (settlement proposal on 7 September 2022 and alleged lack of contact) were not detriments and not caused by the protected act. The settlement proposal was a reasonable, non-threatening option given the claimant's poor health and the negative impact of work, not a punishment for raising the grievance.
Tribunal found no fundamental breach of the implied term of trust and confidence. There was no ongoing discrimination, no failure to make reasonable adjustments, no unreasonable delay or manner in the grievance process, no lack of support for return to work, and no hostile environment. The respondent's actions regarding sick pay and insurance were reasonable and went beyond contractual obligations. The claimant resigned without just cause.
The claimant resigned with immediate effect and was not constructively dismissed. Therefore no notice pay was due.
The claimant was not dismissed. They resigned. The tribunal found no constructive dismissal, so the unfair dismissal claim failed.
Facts
The claimant, diagnosed with ADHD and autism, was employed by the respondent as a compliance monitoring officer from October 2019 to January 2023. Initially managed by Lynn Howarth, the claimant had a good working relationship and felt safe and valued. From early 2021, Katy Bird (KB) became the claimant's line manager. The claimant's role expanded from defined benefit pensions work to wider file reviews. From around May 2022, the claimant began to struggle with workload and perceived KB's management as hostile and critical, although contemporaneous evidence showed KB was supportive and trying to assist. The claimant ran 106 marathons in 106 days during this period and the respondent was supportive. The claimant raised a grievance in mid-2022 alleging bullying, harassment, and discrimination. A grievance process followed, and in September 2022 the respondent proposed a without prejudice settlement which the claimant rejected. The claimant went on sick leave and remained unfit to return. The claimant resigned on 30 January 2023, citing constructive dismissal.
Decision
The tribunal dismissed all claims. It found no discrimination: the alleged unfavourable treatment was not made out or was reasonable management action, not linked to disability. The respondent did not fail to make reasonable adjustments; it took genuine steps to support the claimant from May 2022 onwards. The victimisation claim failed as the settlement proposal was not a detriment and was not caused by the protected act. The constructive dismissal claim failed because there was no fundamental breach of contract; the respondent acted reasonably and supportively throughout. Many allegations were out of time and it was not just and equitable to extend time.
Practical note
Even where an employee has a disability and finds their manager's style difficult, reasonable management actions (feedback, performance discussions, workload planning) do not amount to discrimination or breach of contract if the employer is genuinely trying to support the employee and explores adjustments.
Legal authorities cited
Statutes
Case details
- Case number
- 2406283/2023
- Decision date
- 21 August 2025
- Hearing type
- full merits
- Hearing days
- 10
- Classification
- contested
Respondent
- Sector
- financial services
- Represented
- Yes
- Rep type
- barrister
Employment details
- Role
- Compliance Monitoring Officer
- Service
- 3 years
Claimant representation
- Represented
- No