Outcome
Individual claims
The claimant withdrew this claim at the hearing. No further findings were made on this claim.
The tribunal found the claimant's panic attack was a one-off event triggered by a flashback to her own stroke, not something arising from her mild anxiety and depression. The respondent did not have knowledge of her disability. Even if it had arisen from disability, the dismissal was a proportionate means of achieving the legitimate aim of maintaining confidentiality of patient information.
The tribunal found the respondent held a genuine belief in the claimant's guilt on reasonable grounds following a reasonable investigation. Dismissal was within the band of reasonable responses. The breach of confidentiality was a fundamental breach of policy and the claimant was aware of its importance. Despite sympathy for the claimant's circumstances, the dismissal was fair.
The tribunal concluded that the claimant's action in accessing patient records was a repudiatory breach of contract and gross misconduct. The respondent established on the balance of probabilities that the claimant was guilty of gross misconduct. The claim therefore did not succeed.
Facts
The claimant was a Senior Sister with 26 years' service at an NHS Trust. In November 2023, while at work, she saw via her doorbell camera that her ex-partner X had been taken away by ambulance. She panicked due to flashbacks to her own stroke years earlier. She accessed X's medical records via the hospital system to locate him. X initially complained but withdrew it. The Trust investigated and dismissed the claimant for gross misconduct in April 2024. The claimant had been in an abusive relationship with X but did not disclose anxiety and depression to her employer until visiting her GP in May 2024 after dismissal.
Decision
The tribunal found the claimant was disabled but that the respondent did not and could not reasonably have known. Her action in accessing records was a panic reaction to a flashback, not arising from her mild anxiety and depression. The dismissal was for conduct following a reasonable investigation and was within the band of reasonable responses. The breach of patient confidentiality was gross misconduct and a repudiatory breach. All claims were dismissed.
Practical note
Even where an employee with long service acts out of character due to personal trauma, a serious breach of fundamental patient confidentiality in an NHS setting can justify summary dismissal, particularly where the employer lacked knowledge of any underlying disability.
Legal authorities cited
Statutes
Case details
- Case number
- 1806890/2024
- Decision date
- 19 August 2025
- Hearing type
- full merits
- Hearing days
- 7
- Classification
- contested
Respondent
- Name
- W
- Sector
- healthcare
- Represented
- Yes
- Rep type
- barrister
Employment details
- Role
- Senior Sister and Ward Manager
- Service
- 26 years
Claimant representation
- Represented
- Yes
- Rep type
- barrister