Cases3314480/2022

Claimant v Central London Community Healthcare NHS Trust

Outcome

Partly successful

Individual claims

Failure to Make Reasonable Adjustments(disability)failed

The tribunal found that the respondent provided all but three of the auxiliary aids recommended in the Needs Assessment Report within a reasonable time. The claimant only began holding clinics on 30 May 2022, and had throughout her career performed at a high level without such aids. The tribunal concluded the delays were not unreasonable and that the claimant had reasonable alternatives to some items (e.g. Dragon software) pending provision of training.

Direct Discrimination(disability)partly succeeded

The tribunal found discrimination arising from disability (s.15 EqA) on one ground: the claimant was required to work in excess of her contracted hours to complete administrative work pending the provision of auxiliary aids. This was unfavourable treatment because of something arising from her disability (inability to complete admin tasks within allocated time) and was not a proportionate means of achieving a legitimate aim. All other s.15 claims failed.

Harassment(disability)partly succeeded

The tribunal found that Ms Botha making an unfairly critical Occupational Health referral on 9 September 2022 was unwanted conduct related to disability that had the effect of violating the claimant's dignity, and it was reasonable for the conduct to have that effect. The tribunal rejected allegations of harassment regarding Mr Lund's conduct at a meeting on 4 August 2022 and Ms Botha's conduct on 5 September 2022.

Victimisationpartly succeeded

The tribunal found that Ms Botha making an unfairly critical Occupational Health referral on 9 September 2022 was a detriment caused by management frustration which had been caused, in part, by the claimant raising a grievance on 1 August 2022 and formally requesting reasonable adjustments on that date. All other victimisation claims failed.

Wrongful Dismissalfailed

The tribunal found that neither individually nor collectively did the proven acts of discrimination/victimisation and the breach of medical confidentiality constitute fundamental breaches of the implied term of mutual trust and confidence. In any event, the claimant delayed until 4 November before resigning and had by then affirmed the contract of employment.

Facts

The claimant, a Diabetes Specialist Dietician diagnosed with ADHD, was employed by the respondent NHS Trust from 16 May 2022 to 4 November 2022. She provided a Needs Assessment report recommending 16 workplace adjustments including software, training, and extra admin time. The respondent agreed to provide these but encountered delays in procurement due to a complex process with no single person taking ownership. The claimant was required to work extra unpaid hours to complete admin tasks pending provision of aids. She raised grievances and ultimately resigned, having already secured alternative employment.

Decision

The tribunal dismissed the reasonable adjustments claims, finding most aids were provided within a reasonable time given the claimant only started clinics on 30 May 2022 and had previously worked at a high level without such aids. However, the tribunal found disability discrimination in requiring the claimant to work excess hours pending provision of aids, and found harassment and victimisation in relation to an unfairly critical Occupational Health referral made by the line manager. The wrongful dismissal claim failed as the breaches did not amount to repudiatory breach and the claimant had affirmed the contract.

Practical note

Employers must not only agree to provide reasonable adjustments but must actively manage the procurement process with clear ownership and timelines, and pending full provision must make interim adjustments such as reduced workload rather than expecting disabled employees to work unpaid overtime.

Legal authorities cited

Statutes

Equality Act 2010 s.15Equality Act 2010 s.20Equality Act 2010 s.21Equality Act 2010 s.26Equality Act 2010 s.27

Case details

Case number
3314480/2022
Decision date
7 August 2025
Hearing type
full merits
Hearing days
6
Classification
contested

Respondent

Sector
healthcare
Represented
Yes
Rep type
barrister

Employment details

Role
Diabetes Specialist Dietician
Service
6 months

Claimant representation

Represented
Yes
Rep type
barrister