Claimant v Travelodge Hotels Limited
Outcome
Individual claims
The tribunal found the dismissal unfair because no reasonable employer would have relied upon the investigation as conducted. The investigation was inadequate: MM's encouragement of witness VK crossed the line of impartiality, the grievance investigation into MM's conduct was insufficient and did not interview a key witness (VK), the claimant's defence that he was working contracted hours from home was not investigated, and no reasonable employer would have rejected the claimant's account of apologising to Angie without re-interviewing Angie and Valerie. The overall investigation was outside the range of reasonable responses.
Withdrawn by claimant on Day 4 of the hearing
The claimant alleged associative disability discrimination (his son was disabled and autistic). The tribunal found MM did not refuse to meet the claimant about his work pattern — she postponed his appraisal because a complaint had just been made. She never refused to meet him; no meeting took place for non-discriminatory reasons (the disciplinary investigation and then his grievance). The claimant did not show facts from which disability discrimination could be inferred. Even if he had, the respondent proved non-discriminatory reasons.
Various acts alleged. The tribunal found that MM received a proper briefing from the previous District Manager (illness prevented a joint visit, not sex). The claimant did not show MM made 'difficult customer' comments or that her actions were influenced by sex. Comparators were not in materially similar situations: Elena was not suspended because there was no corroborating evidence against her, unlike the claimant. MM's conduct on 16 February (telling VK the claimant would not remain) was ill-advised but her explanation — reassuring a nervous witness in a fast-moving investigation — was non-discriminatory. Other allegations (access revoked on suspension, bonus paused, scope of investigation) all had non-discriminatory explanations. No sex discrimination shown.
The claimant alleged less favourable treatment on grounds of age in various respects. The tribunal found no facts from which age discrimination could be inferred. No comparator evidence supported the claim. All acts alleged had non-discriminatory explanations and the claimant failed to show any link between the alleged treatment and his age.
The claimant (of Arab origin) alleged race discrimination in the same acts as the sex and age claims. The tribunal found no basis to infer race discrimination. The 'difficult customer' comment allegation was rejected. MM's actions on 16 February, though crossing a line of impartiality, were explained by the investigation context, not race. The claimant had not shown facts from which race discrimination could be inferred, and in any event the respondent proved non-discriminatory reasons for all acts found to have occurred.
The claimant alleged detriment on grounds of dependants leave (s.57A ERA). The tribunal found he did not take dependants leave as defined by statute — his working pattern was a long-term flexible arrangement, not emergency time off to provide assistance when a dependant fell ill or care arrangements broke down. His claim failed because he had not shown he took such leave. The alleged detriments (appraisal cancellation, failure to discuss working pattern) had non-discriminatory explanations. The complaint was also manifestly out of time under s.57B ERA.
Facts
The claimant was a Hotel Manager employed by Travelodge from March 2008 until his dismissal on 5 July 2023. He had a son with severe autism requiring constant care. In February 2023, an Assistant Hotel Manager (KY) complained that the claimant had verbally abused staff, made a sexist comment to a female employee, and was frequently absent. The District Manager (MM) investigated using CCTV evidence and witness interviews. The claimant was suspended. He raised a grievance alleging MM had pressured witnesses and was biased. A different District Manager (RA) completed the investigation. The disciplinary hearing found the claimant had not worked his contracted hours (fraud), had been verbally aggressive, and had made a discriminatory comment. He was dismissed. The appeal was unsuccessful.
Decision
The tribunal upheld the unfair dismissal claim. The investigation was inadequate: MM improperly encouraged a witness (VK) to believe the claimant would be dismissed, the grievance investigation into MM's conduct was insufficient and did not interview VK, and the claimant's defence that he was working his hours from home was not properly investigated. No reasonable employer would have dismissed on the basis of this flawed investigation. All discrimination and detriment complaints failed. The tribunal reduced the compensatory award by 20% for the claimant's culpable conduct (the sexist comment) and the basic award by 25% (for the sexist comment and mishandling a supervisor's appointment).
Practical note
An employment tribunal will find a dismissal unfair if the investigation is outside the range of reasonable responses, even where there is some evidence of misconduct: here, the investigator's partiality, failure to investigate the grievance properly, and failure to investigate the claimant's defence rendered the process unfair.
Adjustments
The tribunal found the claimant's comment to Angie ('you should know how to clean this because I am a woman') was culpable and contributed to dismissal. Although most of the reason for dismissal related to Allegations 1 and 2 (working hours and verbal aggression), the sex discriminatory comment was blameworthy. The tribunal reduced the compensatory award by 20%.
Legal authorities cited
Statutes
Case details
- Case number
- 3311138/2023
- Decision date
- 22 July 2025
- Hearing type
- full merits
- Hearing days
- 6
- Classification
- contested
Respondent
- Sector
- hospitality
- Represented
- Yes
- Rep type
- barrister
Employment details
- Role
- Hotel Manager
- Service
- 15 years
Claimant representation
- Represented
- No