Claimant v HBOS plc
Outcome
Individual claims
The tribunal found that the claimant was dismissed for capability, a potentially fair reason. VJ had an honest belief on reasonable grounds that the claimant was incapable of performing his role, as he consistently failed to meet basic performance goals despite significant support, retraining, and adjustments. The procedure followed was fair and fell within the range of reasonable responses.
The tribunal concluded that any hypothetical comparator who was not performing the basic requirements of their role would have been dismissed in the same way. The claimant's disability did not influence the respondent's decision to dismiss; the reason was solely the respondent's genuine belief that the claimant was not capable of carrying out his role.
The tribunal found that the claimant's absences and any alleged pressure to return to work prematurely did not have a significant influence on the respondent's decision to dismiss. The decision was made solely because the respondent believed the claimant was not capable of carrying out the role, at a time when OH had confirmed he was fit to work.
The tribunal did not accept that the respondent had a PCP of pressurising employees to return to work prematurely. In relation to requiring certain levels of performance, the tribunal concluded that the proposed adjustments (changing line manager, stress risk assessments, mental health advocate) would not have alleviated any disadvantage, or in the case of the mental health advocate, had already been offered.
Facts
The claimant was employed as a mortgage and protection advisor from April 2011 until his dismissal on 4 August 2024. Performance concerns arose in July 2023, leading to structured support. He then took sickness absence from October 2023 to February 2024 due to anxiety and depression (accepted disability). On return, he underwent retraining and was signed off as competent by March 2024. However, performance concerns persisted and he was placed back on structured support in April 2024. A Formal Action Plan was issued in June 2024 with 4 basic performance goals. By the Final Review Meeting in July 2024, he had failed to meet these goals despite significant support. The respondent dismissed him for capability, a decision upheld on appeal.
Decision
The tribunal dismissed all claims. The dismissal was found to be fair: the respondent had an honest belief on reasonable grounds that the claimant was incapable of performing his role, and acted within the band of reasonable responses. The discrimination claims failed because the claimant's disability did not influence the decision to dismiss, which was solely based on performance concerns. The reasonable adjustments claim failed because the proposed adjustments would not have alleviated any disadvantage.
Practical note
A capability dismissal for persistent failure to meet basic performance standards can be fair even where the employee has a disability, provided the employer has reasonable grounds for their belief, follows a fair procedure, implements appropriate adjustments, and the decision is based solely on performance rather than disability.
Legal authorities cited
Statutes
Case details
- Case number
- 8002138/2024
- Decision date
- 18 July 2025
- Hearing type
- full merits
- Hearing days
- 3
- Classification
- contested
Respondent
- Name
- HBOS plc
- Sector
- financial services
- Represented
- Yes
- Rep type
- barrister
Employment details
- Role
- Mortgage and Protection Advisor
- Service
- 13 years
Claimant representation
- Represented
- No