Claimant v Boohoo.com UK Limited
Outcome
Individual claims
The tribunal found the dismissal substantively unfair. While the respondent had reasonable grounds for believing the claimant had taken and stored the chewing gum, it did not have reasonable grounds for concluding this amounted to gross misconduct or theft. The investigation was inadequate because the respondent took no steps to investigate the claimant's defence that eating the chewing gum was common practice, including amongst team leaders and managers. The decision to dismiss fell outside the range of reasonable responses as the claimant genuinely believed his conduct was permitted, had not been told it was wrong, and had seen managers doing the same thing.
The tribunal found the claimant was entitled to three weeks' notice under his contract and s.86 ERA 1996. His conduct did not amount to a serious breach of his obligations or gross misconduct entitling the respondent to dismiss without notice. In storing the chewing gum to share with colleagues, the claimant was acting in a manner he believed was common practice and authorised. His conduct did not demonstrate a deliberate intention to disregard essential requirements of his contract or undermine trust and confidence.
The tribunal found the claimant had not discharged the first stage burden of proof under s.136 Equality Act 2010. There was nothing beyond a difference in treatment and a difference in race. There was no mention of race in the documentary evidence and nothing from which the tribunal could draw an adverse inference that race was the reason for dismissal. The workforce was international, and two Romanian former colleagues were not subject to disciplinary action.
Facts
The claimant, a Romanian warehouse operative, was dismissed for taking Mentos chewing gum promotional samples intended for customer parcels and storing them under the stairs to share with colleagues. The claimant believed this was acceptable as he had seen many employees, including team leaders and managers, openly eating the gum, and had not been told it was prohibited. The respondent had prepared but not delivered a toolbox talk instructing staff not to consume the Mentos. The claimant was completely open about his actions during the investigation and disciplinary process, genuinely believing he had done nothing wrong.
Decision
The tribunal upheld the unfair dismissal claim, finding that while the respondent had a genuine belief in misconduct, it did not have reasonable grounds to conclude this amounted to gross misconduct or theft. Crucially, the respondent failed to adequately investigate the claimant's defence that eating the Mentos was common practice, including amongst management. The decision to dismiss was outside the range of reasonable responses given the claimant's genuine belief he had done nothing wrong. The wrongful dismissal claim also succeeded as the conduct did not amount to a repudiatory breach. The race discrimination claim failed as there was no evidence beyond a difference in treatment and race.
Practical note
Employers must properly investigate an employee's defence to misconduct allegations, particularly where the employee asserts that the conduct was common practice and they did not know it was prohibited; failure to investigate exculpatory evidence can render a dismissal unfair even where the basic facts are admitted.
Legal authorities cited
Statutes
Case details
- Case number
- 6001245/2024
- Decision date
- 23 June 2025
- Hearing type
- full merits
- Hearing days
- 5
- Classification
- contested
Respondent
- Sector
- retail
- Represented
- Yes
- Rep type
- barrister
Employment details
- Role
- Warehouse Operative
- Service
- 3 years
Claimant representation
- Represented
- No