Cases3207423/2021

Claimant v Barts Health NHS Trust

18 June 2025Before Employment Judge MassarellaEast London Hearing Centrein person

Outcome

Partly successful

Individual claims

Direct Discrimination(disability)struck out

Issue 1 (refusal of afternoon break January 2020): Struck out as out of time by 15-18 months. Tribunal declined to extend time on just and equitable basis due to long delay, claimant's knowledge of rights and access to union support, and prejudice to respondent from memory fade.

Direct Discrimination(disability)struck out

Issue 2 (rejection from training February 2020): Struck out as out of time by 15-18 months. Tribunal declined to extend time on just and equitable basis for same reasons as Issue 1.

Direct Discrimination(disability)struck out

Issue 3 (refusal to complete Barts ability form February 2020): Struck out as out of time by 15-18 months. Tribunal declined to extend time on just and equitable basis for same reasons as Issue 1.

Direct Discrimination(disability)struck out

Issue 4 (sent home rather than light duties February 2020): Struck out as out of time by 15-18 months. Tribunal declined to extend time on just and equitable basis for same reasons as Issue 1.

Direct Discrimination(disability)struck out

Issue 5 (told not on disability pathway February 2020): Struck out as out of time by 15-18 months. Tribunal declined to extend time on just and equitable basis for same reasons as Issue 1.

Direct Discrimination(disability)struck out

Issue 6 (refusal to redeploy to non-Covid ward March 2020): Struck out as out of time by 15-18 months. Tribunal declined to extend time on just and equitable basis for same reasons as Issue 1.

Direct Discrimination(disability)failed

Issue 7 (pre-screening role June 2020): Claim failed on facts. Tribunal found the pre-screening work was not too difficult for the claimant as a Band 2 employee and was well within her capabilities. Claimant accepted she could not explain the connection between the treatment and her disability.

Direct Discrimination(disability)failed

Issue 8 (overburdened with work): Claimant withdrew allegation that Ms O'Connell acted deliberately. No specific occasions identified. Claimant confirmed when cross-examining Ms O'Connell that she was not putting that the reason was disability. Claim effectively not pursued.

Direct Discrimination(disability)failed

Issue 9 (overtime refusal): Claim factually unsustainable. Accurate transcript of covert recording showed Ms O'Connell did not say what claimant alleged. Ms O'Connell explained virtualisation process and did not exclude claimant from overtime. Claimant accepted Ms O'Connell did not refuse overtime.

Direct Discrimination(disability)withdrawn

Issue 10 (delay in job description): Withdrawn by claimant during cross-examination of Ms O'Connell.

Direct Discrimination(disability)withdrawn

Issue 11 (wrong job description): Withdrawn by claimant during cross-examination of Ms O'Connell.

Direct Discrimination(disability)failed

Issue 12 (no response to emails June 2021): Claim against Mr Islam not pursued; claimant said he 'probably made a mistake and forgot'. As to Ms O'Connell, no evidence from which tribunal could conclude disability was a material influence. Burden of proof did not shift to respondent.

Direct Discrimination(disability)withdrawn

Issue 13 (barred from online meetings): Withdrawn by claimant after contemporaneous emails showed both meetings were cancelled.

Direct Discrimination(disability)withdrawn

Issue 14 (taken off training March/April 2021): Withdrawn by claimant during cross-examination of Mr Islam.

Direct Discrimination(disability)withdrawn

Issue 15 (excluded from post room duties March 2021): Withdrawn by claimant during cross-examination of Mr Islam.

Direct Discrimination(disability)failed

Issue 16 (queries redirected to claimant June 2021): No less favourable treatment found. Ms O'Connell treated claimant the same as other team members. Claimant had no evidence that Ms O'Connell treated her less favourably than others, only an assumption.

Direct Discrimination(disability)failed

Issue 17 (delay in sickness outcome letter April-August 2021): No evidence from which tribunal could conclude failure to send letter was influenced by disability or that claimant was treated less favourably. Tribunal found it was a straightforward administrative oversight at a busy time, not deliberate withholding.

Direct Discrimination(disability)failed

Issue 18 (refused working from home April 2021): Misconceived claim. Claimant was not treated less favourably because of disability; she was treated the same as everyone else until the respondent acceded to her request within a day or two and then permitted her to work from home full-time.

Direct Discrimination(disability)failed

Issue 19 (meeting not completed July 2021): Claim failed on facts. Tribunal found Ms Walshe had read the documents before the meeting and her opening remark deferred to Mr Rahman to lead the conversation. Meeting ended reasonably when the matters for discussion had been exhausted.

Direct Discrimination(disability)succeeded

Issue 20 (delay in grievance October 2021-June 2022): Claim succeeded. Exceptionally long delay (8 months) and total failure to deal with grievance. Tribunal found burden of proof shifted to respondent due to: complete failure to deal with grievance; no records of decision-making; failure to call HR witnesses; Mr Logan's contrast of this grievance with 'potentially more serious' complaints; his omission of mental health complaints from witness statement. Respondent failed to provide satisfactory non-discriminatory explanation. Tribunal inferred Mr Logan had stereotypical assumption that grievances about mental health support were inherently less serious than other complaints, which influenced why grievance was not dealt with.

Direct Discrimination(disability)failed

Issue 21 (delay in communicating decision December 2021): Only 3 working days between meeting and decision being communicated. Nothing unreasonable about that delay given context of winter and Covid pandemic. No detriment, and no evidence of less favourable treatment because of disability.

Direct Discrimination(disability)failed

Issue 22 (refused working from home December 2021): Claim failed on facts. Claimant was told she could not work from home full-time but could work 50% from home and 50% in office, which was in line with OH advice. The reasonable adjustment was made as recommended by OH.

Failure to Make Reasonable Adjustments(disability)struck out

Issue 23 (refusal to lighten workload February 2020): Struck out as out of time. Time ran from February 2020 when claimant stopped working as HCA. Tribunal declined to extend time on just and equitable basis for same reasons as Issues 1-6.

Failure to Make Reasonable Adjustments(disability)struck out

Issue 24 (refusal to adjust sickness trigger points February 2020): Struck out as out of time. Claimant's own case was trigger points ought to have been adjusted in February 2020; time runs from then. Tribunal declined to extend time on just and equitable basis for same reasons as Issues 1-6.

Facts

The claimant was a healthcare assistant employed by the NHS Trust from 2014. After bullying complaints and long-term sickness at one hospital, she was redeployed to Royal London Hospital in November 2018. She continued to have sickness absences related to anxiety, depression and stress. During the Covid pandemic in March 2020 she was redeployed to an administrative role in the Central Appointments Office. She brought 24 complaints of direct disability discrimination spanning January 2020 to December 2021, covering alleged failures to provide support, training refusals, workload issues, and delays in responding to requests and grievances. She also brought two reasonable adjustment claims.

Decision

The tribunal struck out claims relating to January-March 2020 as out of time by 15-18 months, refusing to extend time given the claimant's knowledge of rights, access to union support, and prejudice to the respondent. Of the remaining 16 claims within time, the claimant withdrew 5 during the hearing and 10 failed on their facts or for lack of evidence of discriminatory motivation. One claim succeeded: the failure to deal with the claimant's grievance from October 2021 to June 2022. The tribunal found the burden of proof shifted due to the complete failure, lack of records, failure to call HR witnesses, and inferred that a stereotypical assumption that mental health grievances were less serious played a part in the failure.

Practical note

Employers must take disability discrimination grievances as seriously as any other type of complaint; a complete failure to investigate over many months with no adequate explanation, combined with poor record-keeping and failure to call key witnesses, will result in adverse inferences being drawn even where the decision-maker claims lack of knowledge of disability.

Legal authorities cited

Hendricks v Metropolitan Police Commissioner [2003] ICR 530Hewage v Grampian Health Board [2012] UKSC 37Madarassy v Nomura International Plc [2007] ICR 867Chief Constable of West Yorkshire Police v Khan [2001] ICR 1065The Law Society v Bahl [2003] IRLR 640Dunn v Secretary of State for Justice [2019] IRLR 298Nagarajan v London Regional Transport [2000] 1 AC 501Coyne v Home Office [2000] ICR 1443Shamoon v Chief Constable of the Royal Ulster Constabulary [2003] ICR 337Base Childrenswear Ltd v Otshudi [2020] IRLR 118Martin v Devonshires Solicitors [2011] ICR 352Igen v Wong [2005] ICR 931Glasgow City Council v Zafar [1998] ICR 120

Statutes

Equality Act 2010 s.13Equality Act 2010 s.15Equality Act 2010 s.136Equality Act 2010 s.123

Case details

Case number
3207423/2021
Decision date
18 June 2025
Hearing type
full merits
Hearing days
7
Classification
contested

Respondent

Sector
healthcare
Represented
Yes
Rep type
barrister

Employment details

Role
Healthcare Assistant / Nursing Assistant / Administrative Assistant

Claimant representation

Represented
No