Claimant v Cardiff and Vale University Local Health Board
Outcome
Individual claims
The tribunal found a cumulative breach of the implied term of trust and confidence through: failure to properly handle staffing concerns raised repeatedly over years; failure to address bullying culture; mishandling the request to reduce hours; failure to make reasonable adjustments to night working; mishandling the foster child request; failure to adhere to sickness absence process; and very poor handling of the grievance with unreasonable delays spanning eight months. The claimant resigned in response and did not affirm the contract.
While the claimant succeeded on constructive unfair dismissal, the tribunal found she was not discriminated against contrary to the Equality Act. The breaches relied upon did not amount to discrimination arising from disability or failure to make reasonable adjustments as the claimant was not disabled at the relevant times or the respondent lacked knowledge or the claims were out of time.
The claim related to refusal to allow the claimant to foster a child in August 2022 while she was on sick leave. The tribunal found the claimant was not disabled at that time (only from 27 October 2022 onwards, which was conceded). The respondent also could not reasonably have been expected to know she was disabled in August 2022 as she had only recently commenced sick leave under a 4-week fit note.
The tribunal found the claimant was not disabled in July 2022 when rostered for night shifts (the pleaded PCP). In relation to later periods, the respondent lacked knowledge of disability or substantial disadvantage linked to disability. The tribunal also found that reasonable measures were in place (night shift working would be looked at on return) and there was no failure at the material time. The claimant was not saying night shifts were preventing her return — her ill health and outstanding grievance were.
In relation to the alleged PCP of not handling grievances in a timely manner, the tribunal found no such PCP existed. The delays in the claimant's grievance were due to individual circumstances (leave, sickness, errors) not a policy or practice of failing to meet timescales. No evidence of a general provision, criterion or practice was shown.
Facts
The claimant was a Band 6 paediatric renal nurse on Pelican Ward from 2006. From 2019 she raised repeated concerns about unsafe staffing levels and a bullying culture. In September 2021 she went on sick leave and requested reduced hours. She returned to work but concerns continued. In July 2022 she was rostered for night shifts which she found distressing. She requested adjustments and foster care approval. She went on sick leave in August 2022. Her requests to foster a child were refused. She raised a formal grievance in October 2022. The grievance process took eight months with repeated delays. The outcome in December 2023 rejected most of her complaints. She resigned in January 2024.
Decision
The tribunal upheld the constructive unfair dismissal claim, finding a cumulative breach of the implied term of trust and confidence through multiple failings over years, culminating in a very poorly handled eight-month grievance process with unreasonable delays. The claimant resigned in response and did not affirm. The disability discrimination claims failed because the claimant was not disabled at the relevant times (only from 27 October 2022) or the respondent lacked knowledge, or there was no PCP, or claims were out of time. A 10% ACAS uplift was awarded. Remedy to be determined at a further hearing.
Practical note
Even where a disabled employee ultimately succeeds on constructive unfair dismissal, disability discrimination claims can fail on jurisdictional or evidential grounds if disability status or knowledge cannot be established at the relevant time, especially where claims pre-date a conceded disability date.
Adjustments
Unreasonable delays in conducting investigations, deciding what action to take, communicating the outcome, and hearing the appeal. The respondent is a sizeable employer and the delays were unacceptable. A 10% uplift was applied to the compensatory award (not the basic award).
Legal authorities cited
Statutes
Case details
- Case number
- 1602460/2024
- Decision date
- 11 June 2025
- Hearing type
- full merits
- Hearing days
- 7
- Classification
- contested
Respondent
- Sector
- healthcare
- Represented
- Yes
- Rep type
- barrister
Employment details
- Role
- Band 6 Staff Nurse in Paediatrics (Pelican Ward)
- Service
- 18 years
Claimant representation
- Represented
- Yes
- Rep type
- barrister