Claimant v Norfolk and Suffolk NHS Foundation Trust
Outcome
Individual claims
The tribunal found the respondent applied a PCP that administrative staff carrying out the claimant's work had to work within a ward-based or predominantly ward-based setting. This put disabled persons at a substantial disadvantage. The claimant suffered that disadvantage as she was unable to work in a ward-based setting due to her disabilities (spinal injury, fibromyalgia, SLE, PTSD, stress/depression). The respondent failed to make reasonable adjustments by not allowing her to continue working from an office separate from the ward, or by not allocating her the Band 4 Crisis Pathway role for which she met the essential criteria and was the only redeployment candidate.
The claimant resigned and claimed constructive dismissal. The tribunal found the respondent's failure to make reasonable adjustments and refusal to appoint her to the Crisis Pathway role (despite her meeting essential criteria and being the only redeployment candidate, contrary to the Trust's own Redeployment Policy) amounted to a fundamental breach of the implied term of trust and confidence. Contributing factors included the misrepresentation of her grievance about the Occupational Health Report consent, inexplicable delays in the grievance process, and refusal to provide investigation notes. The claimant resigned in response to these breaches, and the tribunal found she was constructively and unfairly dismissed.
The tribunal found the claimant was placed in a ward-based role without adjustments, but this was not because of her disability. The hypothetical comparator would have been treated the same way. The role descriptions in the Administrative Review stated all Band 4 roles were to be ward-based or predominantly ward-based. There was no evidence from which the tribunal could infer discriminatory reasoning. The lack of communication about the role was not related to the claimant's disabilities.
Under s.15 EqA (discrimination arising from disability), the tribunal found the claimant was subjected to unfavourable treatment when she was offered a ward-based role without adjustments, which was because of something arising from her disability (her inability to work on the ward). However, the tribunal dismissed the complaints that she was not offered the Crisis Pathway role (reason was the competitive interview policy, not her disability) and that Mr Pattison accused her of overstating her disabilities (no evidence this comment was made).
Facts
The claimant, a medical secretary employed by an NHS Trust from July 2017 to September 2021, had multiple disabilities including spinal injury, fibromyalgia, SLE, PTSD and stress/depression. She worked in an office separate from the ward and rarely went onto the ward due to her disabilities. An Administrative Review restructured her role to be 'predominantly ward-based'. She applied for an alternative Crisis Pathway role for which she met the essential criteria and was the only redeployment candidate, but was not appointed after a competitive interview. An Occupational Health report confirmed she could not work in a ward-based environment. She raised grievances about management conduct which were delayed and mishandled. Feeling she had no alternative, she found new employment and resigned.
Decision
The tribunal found the respondent failed to make reasonable adjustments by requiring the claimant to work in a ward-based setting when they could have allowed her to continue working as before, or appointed her to the Crisis Pathway role. This, combined with grievance mismanagement and delays, amounted to a fundamental breach of trust and confidence, entitling the claimant to resign. The claims for failure to make reasonable adjustments and unfair constructive dismissal succeeded. Direct discrimination and most s.15 discrimination claims failed. A remedy hearing was ordered.
Practical note
Employers conducting restructures must properly communicate with disabled employees about how roles can be adjusted, obtain timely occupational health advice before making decisions, and apply redeployment policies fairly – failure to do so may constitute both a failure to make reasonable adjustments and a repudiatory breach justifying constructive dismissal.
Legal authorities cited
Statutes
Case details
- Case number
- 3320629/2021
- Decision date
- 20 May 2025
- Hearing type
- full merits
- Hearing days
- 8
- Classification
- contested
Respondent
- Sector
- healthcare
- Represented
- Yes
- Rep type
- barrister
Employment details
- Role
- Band 4 Senior Clinical Support Administrator (Medical Secretary)
- Service
- 4 years
Claimant representation
- Represented
- No