Claimant v Royal Mail Group Limited

The tribunal found no evidence that the respondent's failure to properly investigate the claimant's complaint of 20 March 2022 (including procedural flaws, delays, and incorrect outcomes) was because she was disabled. The flaws were due to administrative incompetence and other non-discriminatory factors. The claimant did not establish the necessary causal link between her disability and the treatment received.

The tribunal found that Mr Hajeeshariff's conduct on 17 and 25 February 2022 (raising his voice/shouting) did not amount to unfavourable treatment. Even if it did, the claimant failed to prove it was because of something arising from her disability (namely, her medication making her hyper and a fast worker). Mr Hajeeshariff did not know about her medication or its effects, and his conduct was not causally linked to her disability.

On 17 March 2022, Rebecca Ferguson opened the door to a shower cubicle while the claimant was undressed inside and told her a male cleaner needed to clean. Ms Ferguson returned shortly after and knocked again to hurry the claimant. The tribunal found this conduct was unwanted, related to sex (the claimant was in a female-only space and undressed), and had the effect of violating the claimant's dignity and creating a degrading and humiliating environment, even though Ms Ferguson did not intend this.

The respondent stopped paying the claimant's shift allowance after she had been on sick leave for two months. This deduction was in line with the claimant's contractual terms and conditions, which expressly authorised the cessation of shift allowance after two months of continuous paid absence. The deduction was therefore lawful.