Claimant v DMP Healthcare Ltd (Bluebell Nursing and Residential Care Home)
Outcome
Individual claims
The tribunal found the dismissal was unfair because the claimant was not informed of the charges against her, received no prior notice of the disciplinary invitation, was not told she could be accompanied, and the investigation was unreasonable. The disciplinary manager was a witness to the incident, creating a procedural flaw. The appeal did not remedy these defects. The belief held by the respondent, whilst genuine, was unreasonable and the whole process was fundamentally flawed.
The tribunal found the claimant's actions did not amount to a fundamental breach of contract justifying summary dismissal. The claimant was open about her actions, believed the care plan allowed 1-2 carers, and no evidence was produced setting out the consequences of failing to comply with care plans. The respondent was not entitled to dismiss without notice.
The claimant failed to establish primary facts from which the tribunal could infer age discrimination. No evidence was produced to support allegations of less favourable treatment because of age. The burden of proof was not satisfied at the first stage.
The claimant failed to establish primary facts from which the tribunal could infer sex discrimination. No evidence was produced to support allegations of less favourable treatment because of sex. The burden of proof was not satisfied at the first stage.
The holiday pay claim was resolved prior to the hearing and the claimant received the sums due to her.
Facts
The claimant, a Senior Care Assistant with 10 years' service at a care home, was dismissed for gross misconduct following an incident on 9 November 2023 where a resident fell from bed and was injured. The claimant had moved a crash mat to speak to the resident, causing the bed to roll as its brakes were unlocked. She left the resident briefly to seek help from management and the duty nurse. She was suspended, given inadequate notice of the disciplinary hearing, not told she could be accompanied, and the charges against her were never clearly set out. The disciplinary manager was a witness to the incident. Her appeal did not remedy these defects.
Decision
The tribunal found the dismissal was unfair due to fundamental procedural flaws: the claimant was never clearly informed of the charges, received no proper notice of the disciplinary, was not told she could be accompanied, and the investigation was unreasonable. The disciplinary manager was a witness to the incident. The belief held by the respondent, whilst genuine, was unreasonable. The wrongful dismissal claim also succeeded as the claimant's actions did not amount to gross misconduct. Discrimination claims failed for lack of evidence.
Practical note
Even where an employer genuinely believes misconduct occurred, a dismissal will be unfair if the employee is never clearly informed of the specific charges against them and fundamental procedural safeguards are not followed.
Legal authorities cited
Statutes
Case details
- Case number
- 3200522/2024
- Decision date
- 14 April 2025
- Hearing type
- full merits
- Hearing days
- 4
- Classification
- contested
Respondent
- Sector
- healthcare
- Represented
- Yes
- Rep type
- lay rep
Employment details
- Role
- Senior Care Assistant
- Service
- 10 years
Claimant representation
- Represented
- No