Claimant v MTR Corporation (Crossrail) Limited t/a MTR Elizabeth Line
Outcome
Individual claims
PCP 1 (requirement to stand at gateline): Claim was out of time and tribunal found it not just and equitable to extend time. On the merits, tribunal found respondent did take reasonable steps by placing claimant in alternative roles (Information Desk, Custom House office duties, Abbey Wood ticket office) where standing was not required.
PCP 2 (requirement to apply for roles through competitive selection): Tribunal found no evidence that claimant's disability impacted his ability to go through application process. Claimant was successful in his application for Abbey Wood ticket office. Tribunal found it reasonable for respondent to require application process to ensure suitability for roles.
PCP 3 (6am start time at Abbey Wood): Tribunal found respondent made the adjustment by amending claimant's start time to 6:30am. The absence of written confirmation was not a disadvantage arising from disability - while claimant may have wanted reassurance, this was not a disability-related disadvantage requiring adjustment.
Tribunal found the applicable contractual provisions were those relating to temporary health restrictions (clause 11.3), not permanent restrictions. Under clause 11.3, claimant was entitled to his CEA rate of pay while temporarily placed in Abbey Wood ticket office. He would have been entitled to higher CSEA rate only upon formal redeployment, but he resigned before that start date.
Facts
Claimant was employed as Customer Experience Assistant from 2018 and sustained serious foot injury in November 2020 causing mobility problems. He was unable to perform CEA duties requiring standing/walking. Respondent placed him in various temporary alternative roles including Information Desk at Liverpool Street, control room at Custom House, and ticket office at Abbey Wood. Two redeployment processes were undertaken (2022 under Adam Tilsley and 2024 under Ty Wallis) requiring competitive applications. Claimant was eventually successful in applying for permanent Abbey Wood ticket office role in June 2024 but resigned before starting to take job at London Underground.
Decision
Tribunal dismissed all claims. PCP 1 (gateline duties) was out of time and not just and equitable to extend. On merits, tribunal found respondent did make reasonable adjustments by placing claimant in alternative sedentary roles. PCP 2 (competitive selection) was not discriminatory as claimant's disability did not disadvantage him in application process and he was successful. PCP 3 (6am start) was adjusted by allowing 6:30am start; written confirmation was not disability-related disadvantage. Wages claim failed as claimant was entitled only to CEA rate during temporary placement, not higher CSEA rate until formal redeployment.
Practical note
Employers fulfil reasonable adjustment duties by providing alternative suitable roles even without formal confirmation in writing, and requiring competitive selection for redeployment is not necessarily discriminatory where the disabled employee can participate effectively in the process.
Legal authorities cited
Statutes
Case details
- Case number
- 6004331/2024
- Decision date
- 24 March 2025
- Hearing type
- full merits
- Hearing days
- 3
- Classification
- contested
Respondent
- Sector
- transport
- Represented
- Yes
- Rep type
- barrister
Employment details
- Role
- Customer Experience Assistant (CEA)
- Service
- 6 years
Claimant representation
- Represented
- Yes
- Rep type
- union