Claimant v Total Facilities Recruitment Ltd
Outcome
Individual claims
The tribunal found that the first respondent made unauthorised deductions from the claimant's wages for employer's National Insurance, an apprenticeship levy, and a management company margin. No written agreement authorising these deductions was shown. The claimant was entitled to £538.84 gross (including rolled-up holiday pay at 12.07%) for 23.5 hours worked at £20.46 per hour.
The tribunal found that the claimant was engaged under a contract for services as an agency worker, not a contract of employment. He was not guaranteed 40 hours per week for six months. The contract permitted termination without notice, so no notice pay was due.
The tribunal found that the claimant was entitled to rolled-up holiday pay at 12.07% of gross earnings, which was included in the calculation of the unlawful deduction award. No separate holiday pay claim succeeded beyond what was awarded under the wages claim.
The claimant ticked a box for 'discrimination' on the claim form but despite being given an opportunity to explain any discrimination claim, he did not advance any such case. The tribunal dismissed this claim.
The claimant brought a claim for a redundancy payment but did not have the requisite two years' continuous service to qualify. This claim was dismissed.
Facts
The claimant was engaged through the first respondent (a recruitment agency) to work as a Catering Manager at Watford General Hospital from 3-6 October 2023. He was paid through the second respondent (an umbrella payroll company). The claimant worked 23.5 hours at £20.46 per hour before being sent home for failing to produce a valid Level 4 Food Safety Certificate. The claimant believed he had a contract of employment guaranteeing 40 hours/week for six months. The first respondent maintained he was an agency worker on a contract for services.
Decision
The tribunal found the claimant was an agency worker, not an employee, and was therefore not entitled to notice pay or a guaranteed period of work. However, the first respondent made unauthorised deductions (employer's NI, apprenticeship levy, and management margin) from his wages without written authorisation. The claimant was awarded £538.84 gross (including rolled-up holiday pay) less £370.89 already paid.
Practical note
Employment agencies must obtain written authorisation before making deductions from agency workers' pay, even when using umbrella payroll companies to process payments.
Award breakdown
Legal authorities cited
Statutes
Case details
- Case number
- 3315327/2023
- Decision date
- 27 February 2025
- Hearing type
- full merits
- Hearing days
- 1
- Classification
- contested
Respondent
- Sector
- professional services
- Represented
- Yes
- Rep type
- barrister
Employment details
- Role
- Catering Manager
Claimant representation
- Represented
- No