Claimant v London General Transport Services Limited
Outcome
Individual claims
The tribunal found Mr Sutherland was unfairly dismissed due to significant procedural flaws. While the respondent had reasonable grounds for belief in gross misconduct based on the altercation with Mr Stone, there were insurmountable procedural defects: the investigation failed to consider Mr Stone's insubordinate conduct, the disciplinary officer failed to properly consider evidence and mitigating factors, and the appeal panel was not impartial as members had been involved in previous contentious matters with the claimant. These cumulative failings rendered the dismissal fundamentally procedurally unfair despite the conduct potentially warranting dismissal.
The tribunal found insufficient facts from which less favourable treatment because of race could be inferred. While Mr Sutherland perceived racial bias, he did not produce reliable evidence demonstrating that the language used by Stone, the investigation, the disciplinary hearing conduct, the appeal process, or his dismissal were influenced by race. The respondent provided race-neutral explanations for the treatment. The tribunal concluded there was no factual basis to infer his dismissal resulted from racial discrimination.
Although the tribunal accepted Mr Sutherland made protected acts by submitting grievances alleging race discrimination and victimisation, there was insufficient evidence to causatively link these to any subsequent detriments. The principal reason for dismissal was gross misconduct during the incident with Mr Stone rather than any protected act. While relevant managers were likely aware of his prior grievances, no facts suggested their decisions were influenced or motivated by this awareness.
Facts
Mr Sutherland, a Black Caribbean man, worked for bus operator London General from 2011 to 2022, promoted to Service Centre Manager in 2016. He had a history of grievances and disciplinary issues from 2019-2022. On 13 April 2022, there was an altercation with subordinate Michael Stone in which Sutherland repeatedly shouted 'fuck you' at Stone after Stone made insubordinate comments. Following investigation, Sutherland was dismissed for gross misconduct in May 2022. His internal appeal was unsuccessful. He claimed his dismissal was racially motivated and procedurally unfair.
Decision
The tribunal upheld the unfair dismissal claim due to serious procedural flaws: the investigation improperly cleared Stone of misconduct, the disciplinary officer failed to properly consider evidence and mitigating factors including mental health, and the appeal panel lacked impartiality. However, dismissal was within the range of reasonable responses given the conduct. Race discrimination and victimisation claims failed as insufficient evidence linked treatment to race or protected acts. Compensation to be determined with 85% Polkey reduction and 70% contributory fault.
Practical note
Even where conduct warrants dismissal, significant procedural failings including biased appeal panels and inadequate consideration of mitigating circumstances will render a dismissal unfair, though substantial Polkey and contributory fault reductions may apply where dismissal was substantively justified.
Adjustments
85% Polkey reduction applied reflecting only 15% prospect that Mr Sutherland may not have been dismissed if fair disciplinary process followed. While dismissal was potentially reasonable, procedural deficiencies created limited doubt that unbiased process could have resulted in different outcome.
70% contributory fault deduction applied. Mr Sutherland's abusive reaction and language as manager were unacceptable despite clear provocation and insubordination from subordinate Mr Stone. However, Stone's conduct and claimant's depression mitigated behaviour sufficiently to limit deduction to 70%.
Legal authorities cited
Statutes
Case details
- Case number
- 2303569/2022
- Decision date
- 21 September 2024
- Hearing type
- full merits
- Hearing days
- 7
- Classification
- contested
Respondent
- Sector
- transport
- Represented
- Yes
- Rep type
- barrister
Employment details
- Role
- Service Centre Manager
- Salary band
- £40,000–£50,000
- Service
- 11 years
Claimant representation
- Represented
- Yes
- Rep type
- barrister