Cases2500885/2023

Claimant v Whistl Fulfilment (Gateshead) Limited

5 April 2024Before Employment Judge MorrisNewcastlehybrid

Outcome

Claimant fails

Individual claims

Direct Discrimination(disability)failed

The tribunal found that Mr Saveraux did not make the alleged comment comparing the claimant to Robin Williams in the manner alleged. What he actually said was a reference to mental health not always being obvious on the surface. The tribunal found no less favourable treatment because of disability. In relation to the Christmas party, the claimant was not invited because she was not a member of the Contact Centre team at the time invitations were sent, not because of her disability.

Failure to Make Reasonable Adjustments(disability)failed

The tribunal found that most of the alleged PCPs did not exist (insufficient work, lack of training, lack of IT access were all disproven by contemporaneous records). The only PCP established was exclusion from a WhatsApp group. While this did put the claimant at substantial disadvantage given her anxiety and paranoia, the tribunal found the respondent lacked actual or constructive knowledge that the claimant would be disadvantaged by exclusion from the group. The tribunal also noted that reasonable adjustments had been made throughout her employment (working from home, emails-only work, flexible attendance).

Harassment(disability)failed

The tribunal found that not being invited to the Christmas party was not unwanted conduct related to disability. The claimant was not invited because she was not a member of the Contact Centre team at the relevant time, which was an entirely innocent explanation unrelated to her disability. The conduct was neither intended to, nor did it have the effect of, violating her dignity or creating a hostile environment.

Constructive Dismissalfailed

The tribunal rejected all three alleged fundamental breaches: (1) the Robin Williams comment was not made in the terms alleged and was reasonable in context; (2) the respondent did not refuse to let the claimant end her secondment — she agreed twice on 3 October to continue, then went off sick and never returned; (3) not being invited to the Christmas party occurred for innocent reasons. None of these matters, individually or cumulatively, amounted to a repudiatory breach of the implied term of trust and confidence.

Facts

The claimant worked in the respondent's Contact Centre from July 2019. She experienced mental health difficulties (anxiety and depression) from 2020 onwards, which the respondent accommodated through adjustments including working from home and emails-only work. In September 2022 she began a secondment to Partner Services. She found the role challenging and felt excluded from a team WhatsApp group. After three weeks she went off sick and never returned, resigning in May 2023. She claimed the respondent discriminated against her, failed to make adjustments, harassed her by not inviting her to a Christmas party, and constructively dismissed her.

Decision

The tribunal dismissed all claims. It found the respondent had made reasonable adjustments throughout the claimant's employment. The alleged discriminatory comment about Robin Williams was not made in the terms alleged and was reasonable in context. Not being invited to the Christmas party was because she was not in the Contact Centre team at the time, not because of disability. The only proven PCP (exclusion from WhatsApp group) did disadvantage her, but the respondent lacked knowledge that this would occur. There was no constructive dismissal as none of the alleged breaches were established.

Practical note

Even where a tribunal finds a PCP that puts a disabled person at substantial disadvantage, the duty to make reasonable adjustments will not arise if the employer lacks actual or constructive knowledge that the specific PCP would disadvantage the disabled employee — general knowledge of disability is insufficient.

Legal authorities cited

Griffiths v Secretary of State for Work and Pensions [2017] ICR 160Woods v WM Car Services (Peterborough) Limited [1981] IRLR 347Environment Agency v Rowan [2008] ICR 218Project Management Institute v Latif [2007] IRLR 579Nottingham City Transport Ltd v Harvey UKEAT/0032/12Saveraux v Churchills Stairlifts plc [2006] ICR 524Leeds Teaching Hospitals NHS Trust v Foster [2010] UKEAT/0552/10South Staffordshire and Shropshire Healthcare NHS Foundation Trust v Billingsley UKEAT/0341/15Romec Ltd v Rudham [2007] UKEAT 0069/07Royal Bank of Scotland v Ashton [2011] ICR 632General Dynamics Information Technology Ltd v Carranza [2015] ICR 169Chief Constable of West Midlands Police v Gardner EAT 0174/11Wilcox v Birmingham CAB Services Ltd EAT 0293/10

Statutes

Equality Act 2010 s.21Equality Act 2010 s.26Equality Act 2010 s.39Equality Act 2010 s.40Employment Rights Act 1996 s.94Equality Act 2010 s.6Employment Rights Act 1996 s.98Equality Act 2010 Sch 8 para 20Equality Act 2010 s.13Equality Act 2010 s.20

Case details

Case number
2500885/2023
Decision date
5 April 2024
Hearing type
full merits
Hearing days
4
Classification
contested

Respondent

Sector
logistics
Represented
Yes
Rep type
barrister

Employment details

Role
Contact Centre employee (later seconded to Partner Services Manager)
Service
4 years

Claimant representation

Represented
No