Claimant v Secretary of State for Work and Pensions
Outcome
Individual claims
The claimant withdrew all claims for unauthorised deductions from wages at the start of the hearing. The tribunal dismissed these claims upon withdrawal.
The claimant withdrew all claims for unpaid holiday pay at the start of the hearing. The tribunal dismissed these claims upon withdrawal.
The tribunal found the dismissal was substantively unfair because no reasonable employer would impose dismissal as a sanction given the overwhelming mitigation: benign motive, no gain or loss, medication affecting cognition, 23 years unblemished service, exceptional pressures, acting out of character, and voluntarily disclosing misconduct. The dismissal was also procedurally unfair because the claimant was not given opportunity to comment on post-disciplinary hearing investigations and OH advice, and the respondent proceeded on incorrect facts about medication timing. According to the respondent's own policy, the correct outcome was a final written warning, not dismissal.
The tribunal found wrongful dismissal because when all facts and mitigation were considered in the round, the claimant's conduct was not sufficiently serious to constitute repudiatory breach of contract or gross misconduct justifying summary dismissal. The respondent's own policy, properly applied with all mitigating factors, indicated a final written warning was appropriate. The conduct did not show the claimant had disregarded the essential conditions of the contract of service. She was entitled to 12 weeks' notice.
Facts
The claimant worked for the DWP for 23 years with an unblemished record. In December 2019 she accessed her son's Universal Credit account 5 times without legitimate business need, to check his claim and appointment details after her son experienced distress at the Jobcentre and an appointment was booked with her (a conflict of interest). She had her son's permission, disclosed this to her manager before disciplinary proceedings commenced, acted with benign motive, caused no harm or gain, but was in clear breach of the Acceptable Use Policy. At the time, her antidepressant dosage had recently been doubled, causing cognitive difficulties. She was dismissed for gross misconduct in August 2020.
Decision
The tribunal upheld both the unfair and wrongful dismissal claims. Dismissal was substantively unfair because no reasonable employer would dismiss given the overwhelming mitigation and the respondent's own policy which mandated a final written warning in such circumstances. Dismissal was also procedurally unfair because the claimant was not given opportunity to comment on post-hearing investigations and the respondent proceeded on incorrect facts about medication timing. The conduct was not sufficiently serious to be repudiatory breach justifying summary dismissal.
Practical note
Employers must follow their own disciplinary policies on mitigation and sanction, particularly where multiple strong mitigating factors are present (medication affecting cognition, long unblemished service, benign motive, voluntary disclosure, no harm), and must allow employees to comment on all evidence gathered after disciplinary hearings before making final decisions.
Legal authorities cited
Statutes
Case details
- Case number
- 3200072/2021
- Decision date
- 16 January 2024
- Hearing type
- full merits
- Hearing days
- 3
- Classification
- contested
Respondent
- Sector
- central government
- Represented
- Yes
- Rep type
- barrister
Employment details
- Role
- Executive Officer
- Service
- 23 years
Claimant representation
- Represented
- Yes
- Rep type
- barrister