Claimant v Citizen Housing Group Limited
Outcome
Individual claims
The tribunal found this was a fair dismissal. Mr Whittenbury genuinely believed the claimant was guilty of gross misconduct for refusing to check if a resident was breathing when instructed. Reasonable investigations were undertaken, sufficient evidence supported the belief, the procedure was fair, and dismissal was a reasonable sanction. The claimant showed no contrition and stated she would refuse again.
The tribunal found Mrs Thewlis's comment about there being fewer notices to quit at Frank Walsh House was accurate and made to highlight a positive aspect of moving. It was not unfavourable treatment. Any comment was not made because of the claimant's dyslexia but because fewer notices were factually required at that location. The tribunal did not accept Mrs Thewlis said she disliked proofreading the claimant's work.
The claimant was offered and voluntarily accepted the move to Frank Walsh House. This was not unfavourable treatment as she did not think it detrimental at the time, stating she loved the role and felt welcome. The move had no connection to her disability or the time taken to prepare notices. It was to fill a vacancy, provide good experience, and support career progression.
Facts
The claimant, a Homelessness Assistant with dyslexia employed since 2011, was dismissed for gross misconduct after refusing a management instruction on 23 June 2023 to check if an unresponsive male resident was breathing during a routine flat inspection. She refused twice and requested a male colleague attend instead. The resident was found to be merely asleep. She also brought disability discrimination claims about being moved from Gateway to Frank Walsh House in August/September 2022, alleging this was connected to difficulties with preparing notices to quit due to her dyslexia.
Decision
The tribunal dismissed all claims. The dismissal was fair: the claimant refused a clear instruction to check a resident's breathing, showed no contrition, and said she would do the same again, creating risk of serious harm. The disability discrimination claims about the 2022 job move failed as there was no unfavourable treatment—she voluntarily accepted the move which she initially enjoyed—and it was unconnected to her disability.
Practical note
An employer can fairly dismiss for gross misconduct where an employee with care/first aid responsibilities refuses reasonable instructions to check on a potentially unconscious person's welfare, particularly where the employee shows no remorse and states they would refuse again.
Legal authorities cited
Statutes
Case details
- Case number
- 1304425/2024
- Decision date
- 11 January 2026
- Hearing type
- full merits
- Hearing days
- 4
- Classification
- contested
Respondent
- Sector
- public sector
- Represented
- Yes
- Rep type
- barrister
Employment details
- Role
- Homelessness Assistant
- Service
- 12 years
Claimant representation
- Represented
- No