Claimant v South Western Ambulance Service NHS Foundation Trust
Outcome
Individual claims
The tribunal found that the Datix report submitted on 4 March 2022 was a protected disclosure under s.43B ERA 1996, because the Claimant reasonably believed he was raising concerns about health and safety (feeling unsafe to work extended hours as an ambulance driver) in the public interest. However, all substantive claims of detriment flowing from this protected disclosure failed.
The tribunal found that none of the alleged detriments (failure to investigate adequately, refusal to recognise bullying, reduction in pay, refusal to implement requests, etc.) were done on the ground that the Claimant had made a protected disclosure. The Respondent consistently offered mediation and wanted the Claimant back at work. The Claimant refused to engage with internal processes including submitting a formal grievance.
The Respondent accepted the Claimant was disabled by reason of PTSD, anxiety and depression. However, the tribunal rejected claims of discrimination arising from disability under s.15 EqA 2010. The Claimant was able to put in a grievance and attend meetings despite being signed off sick, as evidenced by his engagement with threatening letters to the CQC and ET proceedings. Any treatment was justified as proportionate means of achieving a legitimate aim of following employment policies.
The tribunal found no substantial disadvantage arising from the PCPs (requirement to submit formal grievance, attend hearings, application of sick pay policy). The Claimant could have submitted a grievance by cutting and pasting his Datix. He was able to engage with external processes and attend at least one meeting. The Respondent's procedures were reasonable.
The tribunal found that none of the alleged conduct (failure to investigate, refusal to recognise bullying, reduction in pay, chance encounter with Tony Albert, phone call from HR) amounted to unwanted conduct which could reasonably be regarded as violating the Claimant's dignity or creating an intimidating environment. The Respondent's focus was to get the Claimant back to work through mediation.
The Respondent conceded the Claimant made protected acts through his letters and work-related absence application. However, the tribunal found no prima facie case of detriment because of those protected acts. The alleged detriments (failure to investigate, refusal to implement requests, reduction in pay) were not causally linked to the protected acts but to the Claimant's refusal to engage with internal processes.
Facts
The Claimant, an Emergency Care Assistant employed since 2016, submitted a Datix incident report on 4 March 2022 complaining about the conduct of Tony Albert (HALO) at Treliske Hospital. The dispute arose because the Claimant refused to take over another crew's patient when he was in a fully protected rest break period, though technically still on shift. Mr Albert made his displeasure clear and the Claimant felt criticised by colleagues. The Claimant, who has PTSD, anxiety and depression, went off sick. The Respondent offered mediation which the Claimant refused, preferring instead to pursue external complaints to the CQC and Employment Tribunal. He refused to submit a formal grievance or engage with an internal investigation, despite being able to engage with the litigation process.
Decision
The tribunal found that the Datix was a protected disclosure because the Claimant reasonably believed he was raising health and safety concerns in the public interest (feeling unsafe to work extended hours as an ambulance driver). However, all substantive claims failed. The Respondent's actions were not detrimental treatment on the ground of the protected disclosure or disability. The Respondent consistently sought to resolve matters through mediation and wanted the Claimant back at work. The Claimant's refusal to engage with internal processes made resolution impossible.
Practical note
A worker who makes a protected disclosure but refuses to engage with reasonable internal resolution procedures (such as mediation or formal grievance) and instead pursues external complaints, cannot succeed in claims of whistleblowing detriment where the employer's focus remained on getting the worker back to work through appropriate channels.
Legal authorities cited
Statutes
Case details
- Case number
- 1400118/2023
- Decision date
- 5 June 2025
- Hearing type
- full merits
- Hearing days
- 7
- Classification
- contested
Respondent
- Sector
- —
- Represented
- Yes
- Rep type
- barrister
Employment details
- Role
- Emergency Care Assistant
Claimant representation
- Represented
- Yes
- Rep type
- barrister